Signing in

You sign in with an email address and a password. That is the only way in, on every store and on the portal.

Your first sign-in

1. 1

   Open the invitation

   Your email

   When somebody adds you, you get an email with a link to your store's sign-in page.

2. 2

   Prove your address

   Sign-in page

   Ask for a code, and we email you a six-digit one. This is the only thing the code does — it confirms the address is yours.

3. 3

   Set a password

   Sign-in page

   Choose a password. From then on, that is how you sign in.

Forgotten password

Choose Forgot your password on the sign-in page. You get a code by email, and once you have entered it you can set a new password. Nobody — including us — can read your old one.

If you administer a store, you can also set a password on behalf of somebody on your team. See Your team and their roles.

Some stores need no account at all

A popup shop is usually open to anyone with the link — no account, no password, nothing to set up. You order, and the confirmation email carries a private link back to your order whenever you want to check on it.

Whether a store asks for a sign-in is a decision made when it is built, and it can be changed later.